Shipping Policy
IKIA Sports LLC (“IKIA Sports”, “we”, “us”) ships orders from our warehouse in Greenville, North Carolina to customers across the United States, Canada, the United Kingdom and Australia. This policy explains processing times, delivery estimates and costs.
1. Order Processing
- Orders are processed Monday–Friday, excluding U.S. federal holidays.
- In-stock items ship within 1–2 business days of payment arrangement being confirmed. Because we do not process payments online, dispatch begins after our team has contacted you and payment has been arranged.
- You will receive an order confirmation by email immediately after checkout, followed by personal confirmation of stock and dispatch timing.
2. Shipping Rates & Delivery Estimates
| Destination | Service | Estimate | Cost |
|---|---|---|---|
| United States | Standard | 3–5 business days | $9.95 — FREE over $149 |
| United States | Express | 2–3 business days | $24.95 |
| Canada | Tracked International | 6–10 business days | $19.95 |
| United Kingdom | Tracked International | 7–14 business days | $29.95 |
| Australia | Tracked International | 7–14 business days | $29.95 |
Delivery estimates begin on the date of dispatch, not the date of order. Large or heavy items (such as kit bags and stump sets) may ship in multiple parcels at no extra cost.
3. Carriers & Tracking
We ship via UPS, FedEx and USPS within the United States, and via tracked international services abroad. A tracking number is emailed as soon as your parcel is scanned by the carrier.
4. Customs, Duties & Import Taxes
International orders (Canada, UK, Australia and other destinations) may be subject to import duties, customs fees or local taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping rates. Refused parcels due to unpaid duties will be refunded minus all shipping and return-carriage costs.
5. Delays
Occasionally, carrier networks, weather or customs inspections cause delays beyond our control. If your order has not arrived within 5 business days of the upper estimate, contact us and we will investigate with the carrier immediately.
6. Address Accuracy
Please double-check your shipping address at checkout. We cannot redirect parcels already in transit. Orders returned to us due to an incorrect or incomplete address supplied by the customer can be re-shipped at the customer’s expense, or refunded minus original shipping costs.
7. PO Boxes, APO & FPO
We ship to PO Boxes via USPS where carrier service allows. Oversized items (kit bags, stump sets) may require a street address — our team will contact you if so.
8. Damaged or Lost Parcels
If your parcel arrives damaged, photograph the packaging and contents and contact us within 48 hours — we will arrange a replacement or refund. For parcels confirmed lost in transit by the carrier, we replace or refund in full.
Questions?
Email ikiasportsllc@gmail.com or call +1 (364) 217-4631 (Mon–Fri, 9 AM–6 PM EST).