Refund & Returns Policy

1. Return Window

You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted except where required by law.

2. Eligibility — Original Condition Required

To qualify for a refund, items must be:

• Unused — no marks, scuffs, ball impressions, sweat or signs of play. Cricket bats must not have been knocked in, oiled or used beyond the factory preparation state.
• In their original condition, exactly as shipped.
• With all tags attached and undamaged.
• With protective packaging intact — including bat facings and wrappers, helmet films, box inserts and shoe boxes.

For hygiene reasons, abdominal guards, inner gloves and socks are final sale once opened. Personalized or custom-prepared items (including specially weighted or knocked-in-on-request bats) are not returnable unless faulty.

3. How to Start a Return

1. Email ikiasportsllc@gmail.com with your order number, the item(s) and the reason for return.
2. We reply within one business day with a Return Authorization (RA) number and the return address. Returns sent without an RA number cannot be processed.
3. Pack the item securely — you are responsible for the item until it reaches us, so we recommend a tracked service.

4. Inspection & Approval

All returned products are inspected by our equipment team before any refund is approved. Inspection confirms the item is unused, unmarked, complete with tags, and that protective packaging is intact. You will be notified by email once inspection is complete — typically within 3–5 business days of the return’s arrival.

If an item fails inspection (for example, it shows signs of use), we will contact you with photographs and the item can be returned to you at your cost.

5. Approved Refunds

Approved refunds are processed after inspection, using the same method by which payment was arranged (card refund, bank transfer or store credit, as applicable). Please allow 5–10 business days for the refund to appear, depending on your bank.

6. Shipping Costs

• Original shipping charges are non-refundable, except where the return is due to our error (wrong, damaged or defective item).
• Return shipping is the customer’s responsibility, except where the return is due to our error — in which case we provide a prepaid label.
• International return duties, if any, are the sender’s responsibility.

7. Damaged, Defective or Incorrect Items

Contact us within 7 days of delivery with photographs. Verified manufacturing defects, transit damage or picking errors are resolved with a replacement or full refund including shipping — your choice.

8. Exchanges

Need a different size? The fastest route is to return the original item (per the process above) and place a new order — this guarantees stock. Where sizes are available we can also hold an exchange unit once your RA is approved.

Questions?

Email ikiasportsllc@gmail.com or call +1 (364) 217-4631. We’re cricketers — we’d rather find you the right gear than process a return.